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Our Policies

* Our policies may change without notice.

*For any concern and for us to better serve you, please call or email if you have any questions.

* Last updated: 02/20/2021.

Cancellation / Late Arrival / No Show

Ops! Cannot make it? There is a change in the plans. We understand these kinds of things happen but to be on schedule, we follow a strict policy regarding your reservations’ cancellation. All this is to protect your times and ours.

Individual Cancellations/No Shows: For your appointment’s rescheduling or cancellation, please contact us at least 2 hours prior before your appointment.

Group Cancellations/No Shows: For parties of three or more, please let us know if you need to cancel or reschedule your appointments at least 24 hours in advance. Groups of three or more that do not show up without cancelling in advance will be charged the full price of all services originally scheduled.

Late arrival: We get Bay Area traffic. Please give us a call and we will do our best to accommodate you, however we may not be able to hold appointments for 10 minutes past your scheduled time.

Service guarantee

Our customer’s satisfaction is our highest priority. If you are not satisfied with the services that were/being provided, please kindly inform us during our session or within the 24 hours after the treatment. We are committed to making any needed corrections and if there was a fault on our side. We will fix it and make all the necessary free of charges.

Health history

Customers are encouraged to let our specialist know about any allergies, medical issues, or disabilities, or if the customer is expecting a baby, to keep the treatment safe for you, and to make you feel more comfortable. Please let us know immediately if you feel any discomfort during the session.

Refusal of Service

To create a safe place for our clients and our staff, we follow a strict code of ethics. If the code of ethics is violated by the means such as abuse of drugs or alcohol, by making any sexual comments, or any other inappropriate behavior, we can use our right to refuse service anytime, with no refund.


We love children, dearly! They are always allowed and welcome in our spa. But for your children’s safety and insurance policy, we kindly request our clients to monitor their kids’ actions inside the spa.


We also love pet, but unfortunately we don’t allow any pets inside our spas (unless informed us). This is because of two main reasons. First, The State Board of Cosmetology has strict rules and regulations to keep the spa cleaned and sanitized. Second, to keep our clients and workers safe who may are allergic to animals. However, the state-prepared service dogs and dogs trained by ADA are permitted to enter the spa. If you need to bring your pet, please kindly inform us ahead of time so we can arrange. Thank you in advance for your cooperation.


To ensure the comfort, satisfactory and fair services for all value customers, we kindly request our customers to honor the courtesies. Please limit the use of your cellphone (i.e: phone conversation) and kindly put them in silent mode if possible.

Photo Policy

Pandora Nail Spa reserves the right to publish, post and promote photos taken on our private property. If you wish not to have your photo published, posted or promoted please let us know.

Surveillance Policy

To better protect our customers, staffs and the business, we have surveillance camera on our premise. Your pictures will be captured and recorded the moment when you enter our spa.

Complimentary Drink

Complimentary drink is included in some of our services. It is however unwanted for some customers, please let your technician know so we can serve the drink.